Home Shipping & Returns

Shipping & Returns

To speak to a Keratin Complex® customer care specialist, call us toll-free at 888.409.4445 or email info@keratincomplex.com.


Online orders received Monday through Friday by 2 p.m. EST are generally processed and shipped on the same day, excluding holidays. Orders received after 3 p.m. will be processed and shipped on the following business day. Orders received on Saturday and Sunday will be processed on the following Monday. We offer UPS Next Day, 2nd Day, 3-Day Select, and ground shipping. For ground shipping, please allow at least five to seven business days for your order to be delivered. We cannot guarantee express delivery to Alaska or Hawaii.

Please note that we can only accept orders being shipped within the domestic United States. Please provide a valid street address. We cannot ship to P.O. boxes. UPS can deliver as early as 9 a.m. EST.

Due to Federal shipping regulations, the following items are eligible for ground shipping only and are not eligible for delivery to Alaska or Hawaii:

  • Flex Flow Flexible Shaping Hairspray
  • KeraWhip® Hydrating Cream Conditioner
  • Glowtion Potion Styling Oil


If you are dissatisfied with your online order for any reason, you may return any unopened and unused products for a full refund, minus shipping costs. All returns require a Return Authorization Number (RA #). To receive an RA #, please call 888.409.4445 and ask to speak to a customer care specialist, or email us at info@keratincomplex.com. Return Authorization requests must be completed within 30 days of receiving your order. Return Authorization requests received after 30 days may not be accepted.

All refunds will be credited to the original payment method. Original shipping fees will not be refunded.

When submitting an item for return, please obtain an RA # as instructed above. Please write the RA # on your original packing slip and include the packing slip in the return package, retaining a copy for your records. Please also write the RA # on the outside of your return packaging. You are responsible for any return shipping fees. We recommend shipping all return packages via UPS or another reliable carrier.

If your shipment appears to be damaged in transit, please contact us immediately and we will arrange for a replacement.

For more information on our return policy, call us toll-free at 888.409.4445.